Dispute solving service

Important information in connection with the introduction of martial law in Ukraine at the link


If you have any complaints or grievances, including questions about refunds, you can contact our Dispute Resolution Service.


To do this, you must leave a written request using the feedback form below.
Your request will be processed, wait for a response.


If you have applied for the return of tickets for canceled or postponed events, such an application will be immediately submitted to the Organizer of the event for a decision on the refund.


For other questions you can use the feedback form.

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We remind you that in accordance with the Legislation of Ukraine, refunds for canceled or postponed events are made exclusively by the official Event Organizer, so you have the right to contact the Event Organizer directly.

To see the rules of refunding for a ticket in Ukraine follow the link.